Frequently Asked Questions


Question: How can I track the status of my order?

Answer: Sign in to your account and review the complete Order History of all your orders.


Question: Can I return or exchange my purchase if I don't like it?

Answer: Yes, you'll need to contact Customer Service for a Return Authorization Number.  Depending on the return reason/condition, you might be charged for 10~15% restocking fee.  Unless you received a defective or wrong item, you will be responsible for all the additional shipping charges. 
Please see our return policy for more information.


Question: How do I ship to an international address?

Answer: We are sorry, but we do not support international orders/shippings now. 
You will have to have the order shipped to an US address(your friend, family, etc) and ask the person at the US address to ship it to you.

Question: Will you charge sales tax on my order?

Answer: Only if the order is being shipped to California.  Taxes that appear in your online order confirmation are estimated and the actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.
If no sales taxes are due, none will be charged.


Question: What methods of payment do you accept?

Answer: We accept all payment methods that Amazon.com and many other sites accept such as visa and master.

Question: How do I determine the shipping charges on my order?

Answer: We offer four types of shipping. See our Shipping Options & Charges.


Question: How do I know if ordering online is secure?

Answer:

At ellemore.com, protecting your information is a priority.

We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only evanese.net is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock
(depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.
The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.


Question: Why is my item on backorder?

Answer:

Items that are not available to ship when an order is placed are on backorder and will ship at a later date. Please note that while your credit card will be authorized on the date your order is placed, you will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time you make your selection. Please be aware that backorder dates are approximate and subject to change. We will inform you by e-mail if this date changes.

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